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AMTD: 46.78 +0.11 +0.24% Volume: 1,560,984 Sep 22, 17 04:00

Press Release Details

TD Ameritrade Launches AI-Driven Bot for Messenger

August 22, 2017

TD Ameritrade clients can now access their accounts directly through Facebook Messenger

OMAHA, Neb.--(BUSINESS WIRE)-- TD Ameritrade1 is bringing financial market updates, investor education and client account access to retail investors through Facebook Messenger. TD Ameritrade’s chat bot for Messenger – driven by artificial intelligence (AI) technology and backed by live client service support – gives retail investors one more way to access the markets and their investments where they are, when they need support, and in the most natural conversational way.

This Smart News Release features multimedia. View the full release here: http://www.businesswire.com/news/home/20170822005304/en/

Connecting with TD Ameritrade on Facebook Messenger (Photo: Business Wire).

Connecting with TD Ameritrade on Facebook Messenger (Photo: Business Wire).

“We live in incredible times – not just the flurry of new technologies, but the way those technologies are changing behaviors and lives,” said Vijay Sankaran, chief information officer for TD Ameritrade. “Consumers are interacting with companies in more ways than ever before, and it is incumbent upon us to constantly strive to meet and exceed our clients’ expectations in new ways.”

TD Ameritrade’s bot for Messenger is a true co-bot experience, augmented by human support. Client support specialists can intervene in multiple ways. Or, at any time, clients can proactively connect with a person.

“Our goal is to use the power of technology to make finance more personal,” continued Sankaran. “When it comes to something as personal as money, people often have complex questions that only a human can answer. But, they also have lots of questions about simpler things, like where to find an IRA statement or how to reset a password, and AI gives an intelligent assistant that can answer those things anytime, anywhere. This allows our employees to focus on the human element, while our technology can make the simpler things just that – simple.”

The launch is part of the company’s larger conversational commerce strategy. To speed up execution and delivery of these new consumer-facing capabilities, the Company has built an underlying engine powered by AI that can ultimately be applied to a variety of client interaction points with little additional development. TD Ameritrade’s bot for Messenger is powered by the same underlying engine used for its Amazon Alexa skill, which launched last year.

The Company is currently building out additional features and functionality for its Alexa skill, and has plans to add basic trading features and more to its bot for Messenger.

"In everything we develop, we ask, ‘How is this adding utility, but also delight, to people’s lives?’” Sankaran continued. “We want to build relevant technology that makes people’s lives better.”

To access the experience, consumers can simply connect with TD Ameritrade on Facebook Messenger.

About TD Ameritrade Holding Corporation
Millions of investors and independent registered investment advisors (RIAs) have turned to TD Ameritrade’s (Nasdaq:AMTD) technology, people and education to help make investing and trading easier to understand and do. Online or over the phone. In a branch or with an independent RIA. First-timer or sophisticated trader. Our clients want to take control, and we help them decide how — bringing Wall Street to Main Street for more than 40 years. TD Ameritrade has time and again been recognized as a leader in investment services. Please visit TD Ameritrade’s newsroom or www.amtd.com for more information.

1TD Ameritrade, Inc. (“TD Ameritrade”) is a broker-dealer subsidiary of TD Ameritrade Holding Corporation. Brokerage services provided by TD Ameritrade, Inc., member FINRA (www.FINRA.org) /SIPC (www.SIPC.org)

Source: TD Ameritrade Holding Corporation

TD Ameritrade Holding Corporation

For Media:

Christina Goethe, 201-369-8510

Corporate Communications

christina.goethe@tdameritrade.com

@TDAmeritradePR

or

For Investors:

Jeff Goeser, 402-597-8464

Investor Relations

jeffrey.goeser@tdameritrade.com

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